When a member writes in about something that went wrong with a recent delivery — a missing item, a damaged or wrong product, something not up to quality standards, or trouble finding their pickup site or box — the request is now automatically routed to the farmer with the order context already attached. By the time you open the conversation, you know which order it's about. No hand-offs, no triage queue.

The real time-saver is the new resolution row that sits on top of every routed conversation. Credit Full issues a credit on the affected order item with one click. Credit Partial opens a small dialog for a custom amount. Dismiss clears the prompt without applying a credit or sending a message. When you apply a credit, an automatic confirmation message goes out to the member in the same conversation and the credit lands on their account — no follow-up email to write, no manual adjustment to make.

When you click Resolve on a conversation, a quick confirmation step now asks you to make sure nothing else needs to happen on the member's behalf — and reminds you to use Assign to Farmhand instead if it does. A small nudge to keep anything from slipping through on the way to closing the loop.