Set your fee structure, decide whether to absorb or pass payment processing, and add location-specific or sign-up fees.

Before you start: Know whether you want to absorb processing costs or pass them to customers via Support Local.

1. Choose your plan: Business ($80/mo) for up to 3 pages + standard marketing, or Business Pro ($200/mo) for unlimited pages, unlimited campaigns, + $1K annual marketing service credit.
2. Understand your total fee:
   • 3% transaction fee (covers SMS, email, virtual assistant) — always present
   • Plus payment processing: 4% credit card / 1% ACH / 0% cash or check
   • Total: 7% / 4% / 3%
3. Decide your fee model:
   • Absorb the fees (default) — fees come out of your revenue
   • Increase prices by ~5-7% to cover them — customer never sees a fee
   • Support Local model — 7% surcharge appears on customer's invoice; pair with an ACH/cash discount coupon to nudge lower-cost methods
4. Add other fees as needed:
   • Sign-up / membership fee (one-time, for cooler bags or admin)
   • Location-based fee (extra for far drop sites or home delivery)
   • Advance-pay discount (lower per-unit price for prepaying the season vs. pay-as-you-go)

✅ Success: place a test order — fees appear correctly on the invoice. Toggle payment method to ACH and confirm the discount coupon applies.

⚠️ What to know

• The 3% and the processing % are stacked, not alternatives. Total fee = 3% + processing.
• Location-based fees are great for home delivery. Charge the customers who are off-route extra without rebuilding your whole route map.
• Advance-pay discounts incentivize cashflow. Useful for spring CSA signups when you need capital for the season.
• Business Pro's $1K marketing credit is service hours, not media spend. Mostly worth it if you don't have time to DIY social posts, influencer outreach, or print materials.